Return Policy

Our promise

At Copper Wren, we want you to love what you've ordered. Your happiness with your order matters to us. If something isn't right, here's everything you need to know before you get in touch.

What we accept

We accept eligible returns within 30 days of the delivery date of your order, subject to the conditions and exclusions set out below.

Items must be unworn, unwashed and returned with all original tags attached. We're unable to process change-of-mind returns for items that show signs of wear, have been altered, or are missing their original tags.

Sale items are eligible for return under our standard return policy unless they were clearly marked as "Final Sale" at the time of purchase.

Change-of-mind returns

A change of mind includes deciding you no longer want an item, choosing an incorrect size or colour, or preferring a different style or variant after receiving your order.

Our returns policy is not intended for ordering multiple sizes, colours or variants with the intention of returning those you do not wish to keep. We provide detailed size guides to help you choose the right size. If you're unsure before ordering, please contact us at info@copper-wren.com and we'll be happy to help you choose.

Final Sale

Items clearly marked as "Final Sale" at the time of purchase are not eligible for change-of-mind returns or exchanges.

This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, incorrectly supplied or otherwise does not meet the applicable consumer guarantees.

Return shipping costs

For change-of-mind returns, return shipping costs are your responsibility, including any international shipping costs and applicable customs or import charges.

As our return facility is located overseas, international return shipping can be costly. We recommend using a tracked and insured service, as we can't accept responsibility for returned parcels that do not reach us.

Please ensure that any required customs documentation and charges are handled when sending your return. We cannot accept parcels that require the recipient to pay customs fees or arrange customs clearance upon arrival.

Faulty, damaged or incorrect items

If you receive a faulty or damaged item, or we've sent you the wrong product, please contact us as soon as possible at info@copper-wren.com. We'll work with you to find an appropriate solution. Please include clear photos, or video where relevant, showing the issue.

Please do not return a faulty, damaged or incorrect item unless we have asked you to do so. Where appropriate, we may offer a refund or replacement without requiring the item to be returned.

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

Refunds

Once we've received and checked your eligible return, we'll process your refund to the original payment method within 5–7 business days. You'll receive a confirmation by email.

How to start a return

Send us an email at info@copper-wren.com with your order number, the item you'd like to return and the reason for the return. We'll review your request and provide you with the appropriate return instructions and return address.

Returns sent without prior confirmation may not be processed.

To help ensure your return can be processed as quickly and smoothly as possible, we strongly recommend contacting us and sending your return within 14 days of receiving your order.