Returns & Refunds Policy

Our Approach

At Copper Wren, we hope you are completely happy with your purchase. Should an eligible item not be right for you, this policy explains how returns, store credit and refunds are handled.

Nothing in this policy is intended to exclude or limit any rights available to you under the Australian Consumer Law or other applicable consumer legislation.

Change-of-Mind Returns

For eligible full-priced products, you may request a change-of-mind return within 30 days of delivery.

To qualify, the item must:

  • be unworn, unused and unwashed;
  • be in its original condition;
  • have all original labels and tags attached; 
  • show no signs of wear, damage, alteration, perfume, makeup or other use.

Approved change-of-mind returns are provided as store credit. Cash refunds are not offered when you have simply changed your mind, ordered the wrong size or decided that you do not like the item.

Sale Items

Products purchased at a reduced price or during a seasonal, promotional or sitewide sale are not eligible for change-of-mind returns, exchanges or store credit.

This sale exclusion does not apply where an item is faulty, damaged, incorrectly supplied, materially different from its description or otherwise protected by applicable consumer law.

Choosing the Correct Size

Please review the measurements in our size guide before placing your order.

Our change-of-mind policy is not designed for ordering several sizes, colours or variations with the intention of returning the unwanted options. For sizing assistance, contact us before ordering at info@copper-wren.com.

Faulty, Damaged or Incorrect Orders

Please contact us as soon as reasonably possible if your order arrives damaged, contains the wrong item or appears to have a fault.

There is no strict reporting period in this policy that limits your rights under applicable consumer law.

Include your order number, a description of the problem and clear photographs where possible. We may need to assess the item before confirming the appropriate solution.

Depending on the circumstances and your legal rights, the solution may include a repair, replacement, refund or another suitable remedy. Where a refund is legally required, it will be returned to the original payment method unless you agree to another arrangement.

Return Shipping

For an approved change-of-mind return, you are responsible for all return postage, international shipping charges and any customs or import costs.

Original delivery charges are not refunded for change-of-mind returns.

If an item is confirmed to be faulty, damaged or incorrectly supplied, we will cover or reimburse reasonable return costs where required by applicable consumer law.

We recommend using a tracked shipping service. We cannot take responsibility for a change-of-mind return that is lost before reaching the supplied return address.

Store Credit and Refund Processing

Store credit is issued after the returned item has been received, inspected and approved.

Where a monetary refund is approved or legally required, we will initiate it to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to display the funds in your account.

How to Request a Return

Before sending anything back, email info@copper-wren.com and include:

  • your order number;
  • the product you wish to return;
  • the reason for your request; 
  • photographs where the item is damaged, faulty or incorrect.

Once your request has been reviewed, we will provide the relevant return instructions and return address.

Please do not send a return to an address shown on the parcel or to the original sender. Returns sent without prior instructions may be delayed or may not be accepted.

Contact

Copper Wren
Email: info@copper-wren.com